Get in Touch with Support

Live Chat and Contact Form

The fastest route to help is the live chat bubble that sits in the bottom-right corner of the lobby, visible on every page once you are logged in. It opens a small window where you can type directly, and it stays active even if you switch between tabs—ideal for quick questions about deposits, bonuses, or your balance. For anything that might need a paper trail later—like a dispute over a promo term or a request to close an account—use the contact form instead. It sits under the 'Help' link in the footer. Unlike chat, the form creates a ticket that gets logged and referenced, so you can quote it in follow-ups.

What a Real Support Request Looks Like

A genuine support message from the platform will always ask for your username or transaction reference—never for your password, your full card number, or any one-time code sent to your phone or email. If you receive a request for those, it is not from us, even if it looks official. To be clear: support will only ask for details that help locate your account or a specific payment. They will never ask you to read out a security code, and they will never request your card's CVV. If you see such a request in any chat or email, close it and report it through the contact form immediately.

Typical Reply Times

Live chat is the quickest: most messages get a response within two to three minutes, and longer queries—like verifying a withdrawal—can take up to ten. If you step away, the chat stays open for a while, so you do not lose your place. The contact form takes longer by design. Expect an initial acknowledgement within a few hours, and a full answer within one working day. For complex issues that need checking across departments, allow up to two days. You will get an email update when the ticket status changes.

Languages and Outside Hours

Support answers in English and Bahasa Malaysia, and the chat is staffed around the clock. If you message outside the usual daytime window, you will still get a reply, though it may come from a different team that handles overnight queries—so expect a slightly longer pause then. When you write outside the core hours, the first response might be a holding note asking you to confirm your username. That is normal. The team picks up the thread as soon as the main shift starts, and your conversation history stays intact, so you do not need to repeat yourself.

What to Prepare Before Chatting

Before you open the chat, grab the transaction reference number from your payment history in the lobby. That 12-digit code—not the time, not the amount—is what lets support pull up your record in seconds. Without it, they will ask you to find it, which slows everything down. Alongside the reference, have your username handy and a rough idea of when you made the transfer (within an hour is fine). If you used an e-wallet like Touch 'n Go or GrabPay, mention the wallet name; for bank transfers, just say 'bank transfer'—the exact bank is not needed.

Also worth a look: Mini Games, Live Games, Fish Shooting, promotion, and the insights.