Privacy Policy

What We Collect and When

When you fill in the contact form, we receive the details you provide, such as your name, email address, and the content of your message. This information is sent to us directly and used solely to respond to your enquiry. Like most websites, our servers automatically record standard technical data whenever you visit. This includes your IP address, browser type and version, the pages you view, and the time and date of your visit. This is routine logging and does not require any action on your part.

How Long We Keep Records

We do not keep your personal data longer than necessary. Contact form submissions are stored for as long as is needed to handle your request and for a reasonable period afterwards for reference, after which they are securely deleted. Server logs are retained for a limited time, typically a few months, to allow for security analysis and to identify trends. Once these records are no longer required, they are erased automatically or anonymised so that you cannot be identified from them.

Your Rights to Access and Delete

You have the right to request a copy of the personal data we hold about you. To do so, simply contact us through the contact page on this site. We will verify your identity and provide the information in a clear and readable format. You may also ask us to delete your personal data at any time. If your request is valid, we will remove your records from our systems, except where we are legally obliged to retain them. We will process your request promptly and confirm when it has been completed.

Who We Share Data With

We share your personal data only with service providers who help us run the site, such as hosting and analytics companies. These providers act on our instructions and are bound by confidentiality; they cannot use your data for their own purposes. We never sell your personal data to third parties. We may disclose information if required by law or to protect the rights and safety of the platform and its users, but any such disclosure would be limited to what is legally necessary.

Why We Hold This Information

The details from contact forms are held so we can reply to your questions, provide assistance, and keep a record of our communication for customer service purposes. This allows us to resolve issues and ensure a consistent experience. Technical logs are retained to maintain the security and stability of the platform, to diagnose server errors, and to understand how visitors use the site. We analyse this data in aggregate to improve our content and layout, ensuring the site remains fast and easy to navigate.

Cookies and Your Choices

The site uses cookies to remember your preferences and to collect anonymous usage statistics. These small files help us tailor your experience, for example by keeping your language selection or remembering if you have closed a promotional banner. If you disable cookies in your browser, the site will still function, but some features may not work as smoothly. For instance, you might need to re-enter preferences, and certain personalised elements may not display. Disabling cookies does not stop the collection of IP addresses or server logs.

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